This article will walk you through the process of creating a ticket step by step so you can have a
one-on-one conversation with our support team.

Requirements:

If you are not already signed in, sign in to your account by following this tutorial:

How to access the Support Platform

What is a ticket?

A ticket is your personal space for getting help and support from us. Whenever you have a question, encounter an issue, or need assistance, you can create a ticket to let us know about it.

⚠️IMPORTANT NOTES:

• When creating any ticket, please make sure to be as descriptive as possible; the more context you give us about the issue, the faster we can help you.
  
• Please attach pictures, videos, or documents that show what is actually happening. Try not to take small screenshots just of the problem location, but give us full-size screenshots that give us the full context of the problem.
• In case of errors, please provide the detailed guide on how to reproduce the same problem you have, this is to save your time and help you faster.

How to create a ticket:

1. Go to the home page of the Unlimitech Cloud support platform
2. In the top menu, click My Area

1. Click the Add ticket
   
   
   
   
   
   There you will see the ticket form
   
   
   
   
2. Carefully read the description of each field, and fill out the format with detailed and fully descriptive information as we previously informed you.
   
   
3. Click Submit.

After submitting your ticket, you will see a small confirmation box indicating that your request has been submitted successfully, you will also be able to see your request details.

🎉Congratulations!, If you followed this tutorial, you have learned how to create a ticket from the Unlimitech Cloud support platform.