In our support center, your voice is our top priority. To listen to your general feedback, improvement ideas, or review specific situations regarding your service, we have designed the Share your experience form on our portal.

Below, we explain what fields you need to fill out, its categories, how to submit it, and how to track your requests.

1. Form Fields and Categories

Upon entering the form, you will be asked to complete the following basic information:

• First and Last Name

• Category: You must choose one of the following three options based on the feedback you want to leave:

  • 🟢 Signal plus: I liked it: Select this to tell us what you liked about the service or to leave a compliment.

  • 🟡 Signal Idea: I have an idea: Use this to share an innovative suggestion, improvement, or recommendation.

  • 🔵 Signal Check: I need help: Choose this to tell us what you want us to review or how we can help improve your current experience.

• Subject: A brief title for your message.

• Description: Detail your comments as clearly as possible.

📎 Activation of the Evidence Field

Please note! If you select the 🔵 Signal Check: I need help option in the Category field, the form will automatically display an additional field called Evidence (Evidencias). In this space, you can attach files or screenshots as support so our team can better understand the situation you would like us to review. (Note: Using this field is optional, but highly recommended to speed up the review process).

1. Log in to the portal and go to the "My Area" section.
   
2. Inside this section, you will see a filter bar that allows you to organize your requests by departments and channels.
   
3. To specifically view requests related to your feedback, make sure to select the "Customer Signal" department from the first dropdown menu, as shown in the reference image below.